Qualtrics Status

System Status

All Systems Operational

Surveys Operational

Survey Taking Operational

Survey Editing Operational

Distributions Operational

Email Operational

SMS (Text) Operational

Logins Operational

Data Processing Operational

Projects Operational

Administration Operational

Dashboards Operational

Reports Operational

Workflows Operational

Ticketing Operational

API / Developer Platform Operational

Website / App Insights Operational

WAI Project Editing Operational

Session Replay Operational

Visitor Intercept Display Operational

Stats iQ & Text iQ Operational

XM Community Operational

XM Directory & Contacts Operational

XM Directory Automations Operational

XM Directory Imports Operational

Directory Contacts Operational

Qualtrics Social Connect Operational

Web Interface Operational

API Operational

Data Processing Operational

External Issue Operational

Discover Studio Operational

Endpoint: https://cxstudio.clarabridge.net/dashboard/ Operational

US Endpoint: https://studio.us1.qualtrics.io/dashboard/ Operational

Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ Operational

UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ Operational

EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ Operational

ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ Operational

FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ Operational

Support Operational

Product Documentation Operational

Live Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 19, 2024

Distribution delays in the Eastern US Region

Resolved - The issue has been resolved.
Nov 19, 00:20 UTC

Investigating - We are currently investigating an issue causing delays in both SMS and Email distributions in our Eastern US Region.
Nov 18, 23:49 UTC

Nov 18, 2024

Survey Taking latency in FedRAMP environment

Resolved - The issue has been resolved.
Nov 18, 22:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 22:40 UTC

Investigating - We are currently investigating an issue with survey taking latency in FedRAMP environment".
Nov 18, 22:08 UTC

Discover Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:00 UTC

Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Nov 14, 17:34 UTC

Nov 17, 2024

Website / App Feedback issues in the Eastern US region

Resolved - The issue has been resolved.
Nov 17, 05:15 UTC

Investigating - We are currently investigating an issue with contact frequency enabled intercepts in the Eastern US region. Contact frequency enabled intercepts may not be displaying for some users.
Nov 17, 00:51 UTC

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Low potential to experience errors or delays across platform in Eastern US region

Resolved - The issue has been resolved.
Nov 15, 17:16 UTC

Update - We are continuing to investigate this issue.
Nov 15, 15:24 UTC

Investigating - We are currently investigating an low potential to experience errors or delays across platform including CX dashboards, EX Dashboards, SMS Distributions in Eastern US region.
Nov 15, 15:16 UTC

Dashboards and data & analysis delays in the Eastern US region

Resolved - The issue has been resolved.
Nov 15, 05:09 UTC

Investigating - We are currently investigating an issue with dashboard and data & analysis delays in the Eastern US region.
Nov 15, 02:05 UTC

Nov 14, 2024

Dashboard loading issues in Eastern US region

Resolved - This incident has been resolved.
Nov 14, 13:05 UTC

Investigating - We are currently investigating an issue with dashboard loading in Eastern US region
Nov 14, 12:03 UTC

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Distribution delays in the European region

Resolved - This incident has been resolved.
Nov 12, 13:54 UTC

Investigating - We are currently investigating an issue with distribution delays in the European region.
Nov 12, 10:41 UTC

Nov 11, 2024

Data Processing and Dashboard issues in the Eastern US region

Resolved - The issue has been resolved.
Nov 11, 22:51 UTC

Investigating - We are currently investigating an issue with Data Processing delays and Dashboard update delays in the Eastern US region.
Nov 11, 20:46 UTC

Nov 10, 2024

Scheduled Maintenance in the GovCloud US region

Completed - The scheduled maintenance has been completed.
Nov 10, 06:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC

Scheduled - There will be scheduled maintenance in our GovCloud US region. During this time, dashboard editors will not be able to create, modify, or delete dashboards, results reports, or printed reports. Editors should not make changes to dashboards, results reports, or printed reports during the affected time.
Nov 1, 19:05 UTC

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

XM Community login issues in Singapore, Bangladesh, and India

Resolved - This incident has been resolved.
Nov 5, 17:17 UTC

Investigating - We are currently investigating an issue with XM Community logins in Singapore, Bangladesh, and India.
Oct 23, 16:46 UTC

Latency during Survey Taking in the European region

Resolved - This incident has been resolved.
Nov 5, 12:33 UTC

Investigating - We are currently investigating an issue with latency during Survey Taking in the European region.
Nov 5, 10:55 UTC

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.