XM Directory Task issues in the Eastern US and United Kingdom regions

Incident Report for Qualtrics

Resolved

We experienced an issue with email distributions sent via the XM Directory task in the Eastern US and United Kingdom regions from November 2nd at 12:30 UTC to November 3rd at 00:33 UTC. This issue has been resolved.

Posted Nov 02, 2026 - 12:30 UTC

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.