Qualtrics Status

Dashboard viewing issues in Discover Studio

Update - We have taken several measures to mitigate the issue and are continuing to watch our systems very closely. We will continue to monitor for any further issues and be ready to address as needed.
Dec 06, 2024 - 23:47 UTC

Monitoring - The issue has been mitigated and we will continue to monitor for any further issues.
Dec 06, 2024 - 17:59 UTC

Investigating - This issue is happening again and we are currently investigating.
Dec 06, 2024 - 16:35 UTC

Monitoring - The issue has been mitigated and we will continue to monitor for any further issues.
Dec 05, 2024 - 21:24 UTC

Investigating - We are currently investigating an issue with dashboard viewing issues in Discover Studio. Users may experience intermittent errors/latency when viewing dashboards.
Dec 05, 2024 - 18:08 UTC

Surveys Operational

Survey Taking Operational

Survey Editing Operational

Distributions Operational

Email Operational

SMS (Text) Operational

Logins Operational

Data Processing Operational

Projects Operational

Administration Operational

Dashboards Operational

Reports Operational

Workflows Operational

Ticketing Operational

API / Developer Platform Operational

Website / App Insights Operational

WAI Project Editing Operational

Session Replay Operational

Visitor Intercept Display Operational

Stats iQ & Text iQ Operational

XM Community Operational

XM Directory & Contacts Operational

XM Directory Automations Operational

XM Directory Imports Operational

Directory Contacts Operational

Qualtrics Social Connect Operational

Web Interface Operational

API Operational

Data Processing Operational

External Issue Operational

Discover Studio Operational

Endpoint: https://cxstudio.clarabridge.net/dashboard/ Operational

US Endpoint: https://studio.us1.qualtrics.io/dashboard/ Operational

Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ Operational

UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ Operational

EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ Operational

ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ Operational

FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ Operational

Support Operational

Product Documentation Operational

Live Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Discover Maintenance Dec 16, 2024 01:00-03:00 UTC

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET (Monday 1:00-3:00AM UTC). Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Posted on Dec 10, 2024 - 17:33 UTC

Past Incidents

Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

Dashboard loading and survey taking issue in Eastern US and European regions

Resolved - This issue has been resolved
Dec 9, 03:19 UTC

Investigating - We are currently investigating issues with dashboards not loading and survey taking in the Eastern US and European regions
Dec 9, 02:13 UTC

Dec 8, 2024

Discover Maintenance

Completed - The scheduled maintenance has been completed.
Dec 8, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:00 UTC

Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Dec 4, 00:07 UTC

Scheduled Maintenance in the Eastern US Region

Completed - The scheduled maintenance has been completed.
Dec 8, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 8, 06:00 UTC

Scheduled - We will be performing scheduled maintenance in the Eastern US region on Sunday, December 8th, 2024 from 1 AM to 2 AM EST. During this maintenance window, customers in the Eastern US region may not be able to access the Qualtrics platform, and all services in the region will be intermittently available. Any scheduled survey and email distributions will be delayed and resume once maintenance is complete.
Dec 2, 20:06 UTC

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Dashboard issues in Eastern US region

Resolved - The issue has been resolved.
Dec 6, 04:03 UTC

Update - We are continuing to investigate this issue.
Dec 6, 03:24 UTC

Update - We are continuing to investigate this issue.
Dec 6, 02:55 UTC

Investigating - We are currently investigating an issue with select widgets not loading for dashboards in Eastern US region
Dec 6, 02:52 UTC

Dec 5, 2024

Resolved - This incident has been resolved.
Dec 5, 21:18 UTC

Monitoring - The login issue has been resolved for users created from 9:40am EST onwards. We are working on fixing the users impacted by this.
Dec 5, 17:22 UTC

Investigating - We are currently investigating an issue impacting logins for newly created users
Dec 5, 14:57 UTC

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Discover Maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 01:00 UTC

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.