Qualtrics Status

All Systems Operational

Surveys Operational

Survey Taking Operational

Survey Editing Operational

Logins Operational

Data Processing Operational

Projects Operational

Administration Operational

Distributions Operational

Email Operational

SMS (Text) Operational

XM Directory & Contacts Operational

XM Directory Automations Operational

XM Directory Imports Operational

Directory Contacts Operational

Dashboards Operational

Reports Operational

Workflows Operational

Ticketing Operational

API / Developer Platform Operational

Website / App Feedback Operational

Stats iQ & Text iQ Operational

Support Operational

Product Documentation Operational

Live Support Operational

XM Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 23, 2023

XM Directory scheduled maintenance in the European region

Completed - The scheduled maintenance has been completed.
Mar 23, 04:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:45 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the European region on Thursday March 23rd at 03:45 AM UTC. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:21 UTC

Mar 22, 2023

Issues with Distributions in all regions.

Resolved - This incident has been resolved.
Mar 22, 15:18 UTC

Investigating - We are currently investigating an issue with some distributions not being delivered or containing unreadable data for brands with data isolation enabled in all regions.
Mar 22, 11:45 UTC

XM Directory scheduled maintenance in the Eastern US region

Completed - The scheduled maintenance has been completed.
Mar 22, 10:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:30 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the Eastern US region on Wednesday March 22nd at 05:30 AM EDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:31 UTC

Mar 21, 2023

Latency issues in the Eastern US region

Resolved - The issue has been resolved.
Mar 21, 20:44 UTC

Update - We are continuing to investigate this issue.
Mar 21, 17:13 UTC

Investigating - We are currently investigating an issue with latency in the Eastern US region.
Mar 21, 17:00 UTC

XM Directory scheduled maintenance in the Asia Pacific region

Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:01 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the Asia Pacific region on Wednesday March 22nd at 03:00 AM AEDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:19 UTC

XM Directory scheduled maintenance in the Western US Region

Completed - The scheduled maintenance has been completed.
Mar 21, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:30 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the Western US region on Wednesday March 22nd at 1:30 AM PDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 21, 08:30 UTC

XM Directory scheduled maintenance in the Canadian region

Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the Canadian region on Tuesday March 21st at 2:00 AM EDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 21, 06:00 UTC

Mar 20, 2023

XM Directory scheduled maintenance in the Singaporean region

Completed - The scheduled maintenance has been completed.
Mar 20, 21:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:46 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the Singaporean region on Tuesday March 21st at 05:45 AM SGT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 20, 20:45 UTC

XM Directory scheduled maintenance in the Japanese region

Completed - The scheduled maintenance has been completed.
Mar 20, 18:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:16 UTC

Scheduled - A backend migration of XM Directory is scheduled to take place in the Japanese region on Tuesday March 21st at 03:15 AM JST. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 17:15 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

EX Survey Editing issues in all regions

Resolved - The issue has been resolved.
Mar 18, 02:54 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:32 UTC

Investigating - We are currently investigating an issue with editing shared EX surveys in all regions.
Mar 17, 19:04 UTC

Mar 17, 2023

Mar 16, 2023

Resolved - The issue has been resolved.
Mar 16, 19:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 18:52 UTC

Investigating - We are currently investigating an issue with logging in to the FedRAMP environment.
Mar 16, 18:44 UTC

Directory import issues in the Eastern US Region

Resolved - The issue has been resolved.
Mar 16, 19:03 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 17:57 UTC

Investigating - We are currently investigating an issue with latency importing participants via EX Automations and CX Admin imports in the Eastern US Region.
Mar 16, 16:27 UTC

Mar 15, 2023

Report export issues in all regions

Resolved - The issue has been resolved.
Mar 15, 21:11 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 21:09 UTC

Investigating - We are currently investigating an issue with exporting reports in all regions.
Mar 15, 21:01 UTC

Workflow issues in the European Region

Resolved - This incident has been resolved.
Mar 15, 00:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 00:19 UTC

Investigating - We are currently investigating an issue with workflow execution in the European Region.
Mar 14, 23:47 UTC

Mar 14, 2023

Data Processing Latency in the Canadian region

Resolved - The issue has been resolved.
Mar 14, 22:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 20:42 UTC

Investigating - We are currently investigating delays with Data Processing in the Canadian region
Mar 14, 19:52 UTC

Accessing participants issues in all regions

Resolved - The issue has been resolved.
Mar 14, 20:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 19:36 UTC

Identified - The issue has been identified and a fix is being implemented. Users may also experience issues accessing Employee Engagement surveys.
Mar 14, 19:10 UTC

Investigating - We are currently investigating an issue with accessing EX and CX participants and CX and EX Action Planning in all regions.
Mar 14, 18:54 UTC

Mar 13, 2023

Live Support issues for Fedramp clients

Resolved - This incident has been resolved.
Mar 13, 21:00 UTC

Investigating - We are currently investigating issues with our ticketing system for our Fedramp clients. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Mar 13, 20:13 UTC

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

XM Directory import issues in the Canadian region

Resolved - The issue has been resolved.
Mar 10, 02:31 UTC

Investigating - We are currently investigating an issue with increased latency in processing XM Directory imports in the Canadian region.
Mar 10, 00:33 UTC

Mar 9, 2023

Export Response Progress Public API issues in the Eastern US region

Resolved - The issue has been resolved.
Mar 9, 20:48 UTC

Update - We are continuing to investigate this issue.
Mar 9, 20:46 UTC

Investigating - We are currently investigating an issue with the Export Response Progress Public API endpoint in the Eastern US region.
Mar 9, 20:40 UTC

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.