All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 04:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:45 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the European region on Thursday March 23rd at 03:45 AM UTC. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:21 UTC
Mar 22, 2023
Resolved - This incident has been resolved.
Mar 22, 15:18 UTC
Investigating - We are currently investigating an issue with some distributions not being delivered or containing unreadable data for brands with data isolation enabled in all regions.
Mar 22, 11:45 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:30 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Eastern US region on Wednesday March 22nd at 05:30 AM EDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:31 UTC
Mar 21, 2023
Resolved - The issue has been resolved.
Mar 21, 20:44 UTC
Update - We are continuing to investigate this issue.
Mar 21, 17:13 UTC
Investigating - We are currently investigating an issue with latency in the Eastern US region.
Mar 21, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:01 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Asia Pacific region on Wednesday March 22nd at 03:00 AM AEDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 03:19 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:30 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Western US region on Wednesday March 22nd at 1:30 AM PDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 21, 08:30 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Canadian region on Tuesday March 21st at 2:00 AM EDT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 21, 06:00 UTC
Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:46 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Singaporean region on Tuesday March 21st at 05:45 AM SGT. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 20, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:16 UTC
Scheduled - A backend migration of XM Directory is scheduled to take place in the Japanese region on Tuesday March 21st at 03:15 AM JST. This migration should take around 5 minutes. During this migration, users will experience an outage of service for XM Directory and may experience intermittent issues with survey taking and dashboards.
Mar 18, 17:15 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023
Resolved - The issue has been resolved.
Mar 18, 02:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 20:32 UTC
Investigating - We are currently investigating an issue with editing shared EX surveys in all regions.
Mar 17, 19:04 UTC
Mar 17, 2023
Mar 16, 2023
Resolved - The issue has been resolved.
Mar 16, 19:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 18:52 UTC
Investigating - We are currently investigating an issue with logging in to the FedRAMP environment.
Mar 16, 18:44 UTC
Resolved - The issue has been resolved.
Mar 16, 19:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 17:57 UTC
Investigating - We are currently investigating an issue with latency importing participants via EX Automations and CX Admin imports in the Eastern US Region.
Mar 16, 16:27 UTC
Mar 15, 2023
Resolved - The issue has been resolved.
Mar 15, 21:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 21:09 UTC
Investigating - We are currently investigating an issue with exporting reports in all regions.
Mar 15, 21:01 UTC
Resolved - This incident has been resolved.
Mar 15, 00:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 00:19 UTC
Investigating - We are currently investigating an issue with workflow execution in the European Region.
Mar 14, 23:47 UTC
Mar 14, 2023
Resolved - The issue has been resolved.
Mar 14, 22:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 20:42 UTC
Investigating - We are currently investigating delays with Data Processing in the Canadian region
Mar 14, 19:52 UTC
Resolved - The issue has been resolved.
Mar 14, 20:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 19:36 UTC
Identified - The issue has been identified and a fix is being implemented. Users may also experience issues accessing Employee Engagement surveys.
Mar 14, 19:10 UTC
Investigating - We are currently investigating an issue with accessing EX and CX participants and CX and EX Action Planning in all regions.
Mar 14, 18:54 UTC
Mar 13, 2023
Resolved - This incident has been resolved.
Mar 13, 21:00 UTC
Investigating - We are currently investigating issues with our ticketing system for our Fedramp clients. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Mar 13, 20:13 UTC
Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Resolved - The issue has been resolved.
Mar 10, 02:31 UTC
Investigating - We are currently investigating an issue with increased latency in processing XM Directory imports in the Canadian region.
Mar 10, 00:33 UTC
Mar 9, 2023
Resolved - The issue has been resolved.
Mar 9, 20:48 UTC
Update - We are continuing to investigate this issue.
Mar 9, 20:46 UTC
Investigating - We are currently investigating an issue with the Export Response Progress Public API endpoint in the Eastern US region.
Mar 9, 20:40 UTC