All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Insights ? Operational
WAI Project Editing ? Operational
Session Replay ? Operational
Visitor Intercept Display ? Operational
Stats iQ & Text iQ ? Operational
XM Community ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Qualtrics Social Connect Operational
Web Interface ? Operational
API ? Operational
Data Processing ? Operational
External Issue ? Operational
Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ ? Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ ? Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Resolved - The issue has been resolved.
Nov 28, 22:15 UTC
Identified - We’ve taken steps to mitigate some of the impact. The issue is caused by a 3rd party vendor thus we are continuing to work with our networking and infrastructure providers to troubleshoot the issue with intercepts in the European region.
Nov 27, 17:49 UTC
Investigating - We are currently investigating an issue with Website/App Feedback in the European region.
Nov 26, 10:55 UTC
Resolved - We experienced an issue where workflows that were triggered by events other than survey response events would have fired regardless of failing to meet their conditions (this would include ticket events, JSON events, Salesforce events, and Healthcare events).
As an effect of mitigating the impact of some of the workflow runs, there may be remaining workflows in the "Run History" tab with a status of "In queue".

This lasted from 1:05 and 2:17 PM MST in both the Western US region and the Eastern US region. This incident has been resolved.

Nov 28, 19:00 UTC
Nov 27, 2023
Resolved - This incident has been resolved
Nov 27, 20:52 UTC
Investigating - We are currently investigating an issue with surveys started from personal links experiencing errors and latency in our Eastern US region.
Nov 27, 20:47 UTC
Nov 26, 2023
Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Resolved - The issue has been resolved.
Nov 21, 21:42 UTC
Investigating - We are currently investigating an issue that is impacting the EX platform including Survey Taking, Distributions, and Dashboards in the European region.
Nov 21, 21:23 UTC
Nov 20, 2023
Resolved - The issue has been resolved.
Nov 20, 20:06 UTC
Identified - We have identified the root cause of the issue that is impacting multiple parts of the platform and are actively working towards resolution. Additionally, we have determined that Survey Editing as well as Distributions, XM Directory, Survey Taking, and Website/App Feedback are currently impacted in the European region.
Nov 20, 19:30 UTC
Investigating - We are currently investigating an issue that is impacting multiple parts of the platform including Distributions, XM Directory, Survey Taking, and Website/App Feedback in the European region.
Nov 20, 18:55 UTC
Nov 19, 2023

No incidents reported.

Nov 18, 2023
Completed - The scheduled maintenance has been completed.
Nov 18, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:00 UTC
Scheduled - During this time, users across all regions may experience interruptions logging into the Customer Success Hub and contacting our Support team.
Nov 14, 20:25 UTC
Resolved - We experienced an issue with our live support and internal ticketing in all regions from 6:14 PM MST to 11/18/23 8:49 AM MST. This incident has been resolved and there should be no lingering impact.
Nov 18, 01:00 UTC