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All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023
Degradation of services in the Western US region
Resolved - The issue has been resolved.
Jan 31, 10:46 UTC
Investigating - We are experiencing a degradation of service due to connectivity issues with a 3rd party downstream network provider in the Western US region.
Jan 31, 10:45 UTC
Degradation of services in the Western US region
Resolved - We experienced a degradation of service due to connectivity issues with a 3rd party downstream network provider from 9:30 AM (GMT) to 10:15 AM (GMT). This incident has been resolved.
Jan 31, 09:30 UTC
Workflows issues in FedRAMP environment
Resolved - The issue has been resolved.
Jan 31, 05:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 04:57 UTC
Investigating - We are currently investigating an issue with workflows in the FedRAMP environment. Workflows may be experiencing failures or delays.
Jan 31, 04:56 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Live Support issues
Resolved - This issue has been resolved.
Jan 26, 20:54 UTC
Investigating - We are currently investigating issues with our ticketing system. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Jan 26, 20:32 UTC
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Data Edit latency issues in Eastern US region
Resolved - The issue has been resolved.
Jan 23, 12:38 UTC
Investigating - We are currently investigating an issue with Data Edit latency in Eastern US region.
Jan 23, 11:59 UTC
Jan 22, 2023
Workflow delays in Canadian region
Resolved - The issue has been resolved.
Jan 22, 22:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 20:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 16:00 UTC
Investigating - We are currently investigating an issue causing delays in workflows triggered by imported responses in the Canadian region. The majority of workflows in this region are not impacted.
Jan 22, 15:42 UTC
Dashboard Notification issues in Eastern US region
Resolved - The issue has been resolved.
Jan 22, 20:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 01:03 UTC
Investigating - We are investigating an ongoing issue that is preventing the distribution of weekly/monthly Dashboard Notifications in the Eastern US region.
Jan 19, 18:36 UTC
Jan 21, 2023

No incidents reported.

Jan 20, 2023
Jan 19, 2023
XM Directory issues in European region
Resolved - This incident has been resolved.
Jan 19, 08:47 UTC
Investigating - We are currently investigating an issue causing slowness in XM Directory in the European region.
Jan 19, 05:38 UTC
Workflows issue in Canadian region
Resolved - The issue has been resolved.
Jan 19, 06:51 UTC
Investigating - We are currently investigating an issue with Salesforce tasks in Workflows in the Canadian region.
Jan 19, 06:25 UTC
Jan 18, 2023
Projects page issues in FedRAMP environment
Resolved - The issue has been resolved.
Jan 18, 18:31 UTC
Investigating - We are currently investigating an issue loading the 'My Projects' page in the FedRAMP environment.
Jan 18, 17:13 UTC
← Incident History Powered by Atlassian Statuspage
Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.