Qualtrics Status

System Status

All Systems Operational

Surveys Operational

Survey Taking Operational

Survey Editing Operational

Distributions Operational

Email Operational

SMS (Text) Operational

Logins Operational

Data Processing Operational

Projects Operational

Administration Operational

Dashboards Operational

Reports Operational

Workflows Operational

Ticketing Operational

API / Developer Platform Operational

Website / App Insights Operational

WAI Project Editing Operational

Session Replay Operational

Visitor Intercept Display Operational

Stats iQ & Text iQ Operational

XM Community Operational

XM Directory & Contacts Operational

XM Directory Automations Operational

XM Directory Imports Operational

Directory Contacts Operational

Qualtrics Social Connect Operational

Web Interface Operational

API Operational

Data Processing Operational

External Issue Operational

Studio Operational

Endpoint: https://cxstudio.clarabridge.net/dashboard/ Operational

US Endpoint: https://studio.us1.qualtrics.io/dashboard/ Operational

Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ Operational

Support Operational

Product Documentation Operational

Live Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

Email distributions issue in the European region

Resolved - The issue has been resolved.
Oct 22, 02:19 UTC

Update - We are continuing to investigate this issue.
Oct 22, 02:18 UTC

Investigating - We are currently investigating increased bounce rates across email distributions in the European Region. Some distributions sent from the European Region can bounce.
Oct 22, 01:54 UTC

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Email Distribution issues in the Eastern US Region

Resolved - This incident has been resolved.
Oct 18, 05:17 UTC

Update - We are continuing to investigate this issue.
Oct 18, 05:15 UTC

Investigating - We are currently investigating increased bounce rates across email distributions in the Eastern US Region. Some distributions sent from the Eastern US Region using Qualtrics domains may bounce.
Oct 18, 04:21 UTC

Oct 17, 2024

'Finished' status in Partially Complete Recorded Response issues across all regions

Resolved - The issue has been resolved.
Oct 17, 12:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 12:14 UTC

Investigating - We are investigating downstream issues related to the response metadata field “finished,” which was set to 1 (true) for partial responses instead of 0 (false) across all regions. Any new responses will have the correct finished metadata field recorded.
Oct 17, 04:44 UTC

Oct 16, 2024

Issues with action planning, ticket reporting, and deleting responses in the Eastern US Region

Resolved - This issue has been resolved.
Oct 16, 22:15 UTC

Investigating - We are currently investigating issues with ticket reporting, survey response deletion, and EX Action Plan data in the Eastern US region.
Oct 16, 21:56 UTC

Delays with data processing in the Eastern US Region

Resolved - This issue has been resolved
Oct 16, 18:38 UTC

Investigating - We are currently investigating an issue with delays in updating datasets and dashboards in the Eastern US region.
Oct 16, 15:48 UTC

Scheduled Response Report Email issues in all regions

Resolved - The issue has been resolved.
Oct 16, 13:34 UTC

Update - We are continuing to work on a fix for this issue.
Oct 16, 10:27 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 16, 10:14 UTC

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.