All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022
Resolved - The issue has been resolved.
Oct 5, 20:26 UTC
Update - We are continuing to investigate this issue.
Oct 5, 20:01 UTC
Investigating - We are currently investigating an issue with editing some Workflow tasks in all regions. There are no issues with firing existing Workflows.
Oct 5, 19:47 UTC
Oct 4, 2022

No incidents reported.

Oct 3, 2022
Resolved - The issue has been resolved.
Oct 3, 18:48 UTC
Investigating - We are currently investigating an issue with delays in processing scheduled reports emails in the Eastern US region.
Oct 3, 15:31 UTC
Resolved - We experienced an issue with dashboard exports in the Eastern US region from 8 AM MDT to 12 PM MDT. This incident has been resolved.
Oct 3, 14:00 UTC
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Resolved - The issue has been resolved.
Sep 28, 03:23 UTC
Investigating - We are currently investigating intermittent issues with Support Portal logins for a subset of customers in multiple regions.
Sep 28, 03:09 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - The issue has been resolved.
Sep 26, 16:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 16:00 UTC
Investigating - We are currently investigating an issue with Text iQ sentiment analysis delays in the European region.
Sep 26, 15:59 UTC
Resolved - The latency issue has been resolved.
Sep 26, 14:02 UTC
Investigating - We are currently investigating an issue with Text iQ sentiment analysis latency in the European region.
Sep 26, 12:32 UTC
Sep 25, 2022
Resolved - This incident has been resolved.
Sep 25, 06:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 15:05 UTC
Investigating - We are currently investigating the inability to import users by file (bulk import) through the CX User Admin tab.
Sep 22, 21:44 UTC
Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 18:01 UTC
Investigating - We are currently investigating an issue with all services experiencing latency across in the FedRAMP environment.
Sep 23, 17:30 UTC
Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 13:51 UTC
Investigating - We are currently investigating issues with projects containing hierarchies in the European region
Sep 22, 12:59 UTC