All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023
Resolved - The issue has been resolved.
Jan 31, 10:46 UTC
Investigating - We are experiencing a degradation of service due to connectivity issues with a 3rd party downstream network provider in the Western US region.
Jan 31, 10:45 UTC
Resolved - We experienced a degradation of service due to connectivity issues with a 3rd party downstream network provider from 9:30 AM (GMT) to 10:15 AM (GMT). This incident has been resolved.
Jan 31, 09:30 UTC
Resolved - The issue has been resolved.
Jan 31, 05:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 04:57 UTC
Investigating - We are currently investigating an issue with workflows in the FedRAMP environment. Workflows may be experiencing failures or delays.
Jan 31, 04:56 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This issue has been resolved.
Jan 26, 20:54 UTC
Investigating - We are currently investigating issues with our ticketing system. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Jan 26, 20:32 UTC
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - The issue has been resolved.
Jan 23, 12:38 UTC
Investigating - We are currently investigating an issue with Data Edit latency in Eastern US region.
Jan 23, 11:59 UTC
Jan 22, 2023
Resolved - The issue has been resolved.
Jan 22, 22:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 20:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 16:00 UTC
Investigating - We are currently investigating an issue causing delays in workflows triggered by imported responses in the Canadian region. The majority of workflows in this region are not impacted.
Jan 22, 15:42 UTC
Resolved - The issue has been resolved.
Jan 22, 20:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 01:03 UTC
Investigating - We are investigating an ongoing issue that is preventing the distribution of weekly/monthly Dashboard Notifications in the Eastern US region.
Jan 19, 18:36 UTC
Jan 21, 2023

No incidents reported.

Jan 20, 2023
Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 08:47 UTC
Investigating - We are currently investigating an issue causing slowness in XM Directory in the European region.
Jan 19, 05:38 UTC
Resolved - The issue has been resolved.
Jan 19, 06:51 UTC
Investigating - We are currently investigating an issue with Salesforce tasks in Workflows in the Canadian region.
Jan 19, 06:25 UTC
Jan 18, 2023
Resolved - The issue has been resolved.
Jan 18, 18:31 UTC
Investigating - We are currently investigating an issue loading the 'My Projects' page in the FedRAMP environment.
Jan 18, 17:13 UTC