System Status
Dashboard data delay issues in the Singaporean region
Update - We are continuing to investigate this issue.
May 21, 2025 - 07:11 UTC
Investigating - We are currently investigating an issue with dashboard data ingestion in the Singaporean region.
May 21, 2025 - 07:03 UTC
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
Logins ? Operational
Data Processing ? Degraded Performance
Projects ? Operational
Administration ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Insights ? Operational
WAI Project Editing ? Operational
Session Replay ? Operational
Visitor Intercept Display ? Operational
Stats iQ & Text iQ ? Operational
XM Community ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Qualtrics Social Connect Operational
Web Interface ? Operational
API ? Operational
Data Processing ? Operational
External Issue ? Operational
Discover Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ ? Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ ? Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ ? Operational
UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ ? Operational
EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ ? Operational
ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ ? Operational
FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Discover Maintenance May 26, 2025 00:00-02:00 UTC

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Posted on May 20, 2025 - 16:48 UTC
May 21, 2025

Unresolved incident: Dashboard data delay issues in the Singaporean region.

May 20, 2025

No incidents reported.

May 19, 2025
Discover Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
May 13, 18:55 UTC
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Slowness in Document Processing and intermittent issue with Discover Dashboards for some Environments
Resolved - This incident has been resolved.
May 15, 14:19 UTC
Investigating - We are currently investigating this issue.
May 15, 12:06 UTC
Slowness in Document Processing for some Discover Environments
Resolved - The issue has been resolved.
May 15, 11:26 UTC
Investigating - We are currently investigating this issue.
May 15, 08:45 UTC
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Slowness in document processing for some Discover environments
Resolved - The issue has been resolved.
May 12, 13:58 UTC
Investigating - We are currently investigating this issue.
May 12, 10:07 UTC
Discover Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
May 6, 18:05 UTC
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Qualtrics Social Connect issues in all regions
Resolved - The issue has been resolved.
May 9, 19:38 UTC
Investigating - Qualtrics Social Connect is experiencing an issue with ingesting mentions from X (formerly Twitter) for all regions. During this time, customers will not be able to view / post X mentions using Social Connect.
May 9, 17:47 UTC
May 8, 2025
Discover studio dashboards not loading for FRA studio
Resolved - The issue has been resolved. The impact should be mitigated now.
May 8, 10:27 UTC
Update - Discover FRA1 studio dashboards are facing intermittent issue while loading
May 8, 10:00 UTC
Investigating - We are currently investigating this issue.
May 8, 09:57 UTC
Login issues in IAD1
Resolved - This incident has been resolved.
May 8, 04:32 UTC
Investigating - We are currently investigating partial login failures for the IAD1 region.
May 8, 03:33 UTC
May 7, 2025

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.