All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 6, 2023
Resolved - The issue has been resolved.
Feb 6, 16:52 UTC
Investigating - We are currently investigating an issue with elevated Public API latency in the Eastern US region.
Feb 3, 20:57 UTC
Feb 5, 2023

No incidents reported.

Feb 4, 2023
Resolved - The issue has been resolved.
Feb 4, 21:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 19:39 UTC
Investigating - We are currently investigating an issue with data exports and response export automations in all regions.
Feb 4, 14:21 UTC
Feb 3, 2023
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - The issue has been resolved.
Jan 31, 10:46 UTC
Investigating - We are experiencing a degradation of service due to connectivity issues with a 3rd party downstream network provider in the Western US region.
Jan 31, 10:45 UTC
Resolved - We experienced a degradation of service due to connectivity issues with a 3rd party downstream network provider from 9:30 AM (GMT) to 10:15 AM (GMT). This incident has been resolved.
Jan 31, 09:30 UTC
Resolved - The issue has been resolved.
Jan 31, 05:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 04:57 UTC
Investigating - We are currently investigating an issue with workflows in the FedRAMP environment. Workflows may be experiencing failures or delays.
Jan 31, 04:56 UTC
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This issue has been resolved.
Jan 26, 20:54 UTC
Investigating - We are currently investigating issues with our ticketing system. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.
Jan 26, 20:32 UTC
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - The issue has been resolved.
Jan 23, 12:38 UTC
Investigating - We are currently investigating an issue with Data Edit latency in Eastern US region.
Jan 23, 11:59 UTC