Text iQ latency in the Canadian region.
Investigating - We are currently investigating an issue with Text iQ latency in the Canadian region.
Jun 29, 13:45 UTC
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Degraded Performance
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 29, 2022

Unresolved incident: Text iQ latency in the Canadian region..

Jun 28, 2022
Survey Taking in RTL Languages in all regions
Resolved - The issue has been resolved.
Jun 28, 15:58 UTC
Investigating - We are currently investigating an issue with Right to Left (RTL) language formatting with both Survey Taking and Survey Editing, impacting all regions.
Jun 28, 15:12 UTC
Jun 27, 2022

No incidents reported.

Jun 26, 2022
Dashboard and Report loading issues in Eastern US region
Resolved - We experienced an issue with Dashboard and Report visualizations loading in Eastern US region from 9:36 AM MDT to 10:20 AM MDT. This incident has been resolved.
Jun 26, 17:06 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Site Intercept issues in Western US region
Resolved - The issue has been resolved.
Jun 23, 22:04 UTC
Investigating - We are currently investigating an issue with site intercept with contact frequency rules not showing as expected in Western US region.
Jun 23, 20:31 UTC
Dashboard latency issues in European region
Resolved - The issue has been resolved.
Jun 23, 17:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 15:20 UTC
Investigating - We are currently investigating elevated dashboard latency in European region
Jun 23, 10:31 UTC
Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Dashboard loading issues in the Eastern US region
Resolved - The issue with dashboards failing to load intermittently has been resolved.
Jun 16, 19:21 UTC
Investigating - We are currently investigating an issue with loading dashboards in the Eastern US region.
Jun 16, 18:13 UTC
360 legacy report issues in Asia-Pacific region
Resolved - The issue with 360 legacy report generation has been resolved.
Jun 16, 06:15 UTC
Investigating - We are currently investigating an issue with 360 legacy report generation in the Asia-Pacific region.
Jun 16, 04:04 UTC
Jun 15, 2022

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of incidents on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general incident reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the incident entitles you to Fee Credits in accordance with your contract with Qualtrics.