Qualtrics Status

System Status

All Systems Operational

Surveys Operational

Survey Taking

Operational

Survey Editing

Operational

Distributions Operational

Operational

SMS (Text)

Operational

Logins

Operational

Data Processing

Operational

Projects

Operational

Administration

Operational

Dashboards

Operational

Reports

Operational

Workflows

Operational

Ticketing

Operational

API / Developer Platform

Operational

Website / App Insights

Operational

WAI Project Editing

Operational

Session Replay

Operational

Visitor Intercept Display

Operational

Stats iQ & Text iQ

Operational

XM Community

Operational

XM Directory & Contacts Operational

XM Directory Automations

Operational

XM Directory Imports

Operational

Directory Contacts

Operational

Qualtrics Social Connect Operational

Web Interface

Operational

API

Operational

Data Processing

Operational

External Issue

Operational

Support Operational

Product Documentation

Operational

Live Support

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Survey taking and survey building issues in the European region

Resolved - The issue has been resolved.
Sep 21, 09:02 UTC

Investigating - We are currently investigating issues with survey taking and survey building in the European region
Sep 21, 07:55 UTC

Sep 20, 2023

XM Directory latency issues in the European region

Resolved - The issue has been resolved.
Sep 20, 11:57 UTC

Investigating - We are currently investigating increased latency in XM Directory in the European region
Sep 20, 11:24 UTC

Sep 19, 2023

Distribution issues in Western US region

Resolved - The issue has been resolved.
Sep 19, 16:37 UTC

Investigating - We are currently investigating delayed email and SMS distributions in the Western US region.
Sep 19, 15:46 UTC

Sep 18, 2023

EX Participant Import Issues in the European Region

Resolved - The issue has been resolved.
Sep 18, 17:05 UTC

Investigating - We are currently investigating an issue with EX participant import delays in the European region.
Sep 18, 16:01 UTC

Sep 17, 2023

XM Directory and distribution issues in the European region

Resolved - The issue has been resolved.
Sep 17, 21:04 UTC

Update - The impact to distributions has been resolved.
Sep 17, 20:34 UTC

Investigating - We are currently investigating an issue that is causing XM directory pages to load slowly or timeout, distributions to be sent slowly or fail, and some searches in XM directory may fail or timeout in the European region. This began at 12:15 PM MT.
Sep 17, 20:13 UTC

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Issues editing session replay configurations across all regions

Resolved - The issue has been resolved.
Sep 15, 21:41 UTC

Investigating - We are currently investigating an issue with errors in editing session replay configurations across all regions.
Sep 15, 20:46 UTC

Sep 14, 2023

No incidents reported.

Sep 13, 2023

Degraded Performance across the European region

Resolved - The issue has been resolved.
Sep 13, 10:09 UTC

Investigating - We are currently investigating an issue degraded performance in the European. Latency and failures possible in most actions and login failures may occur.
Sep 13, 09:40 UTC

Sep 12, 2023

Survey taking errors in Eastern US region

Resolved - The issue has been resolved.
Sep 12, 22:38 UTC

Identified - We are currently investigating issues with distributions, participant tab loading in EX, survey taking, and imports and exports for XMD failing in our Eastern US region.
Sep 12, 22:30 UTC

Investigating - We are currently investigating an issue causing survey takers who begin a survey from a personal link to experience errors and/or latency in the Eastern US region.
Sep 12, 22:07 UTC

Dashboard widget loading issues in Canadian region

Resolved - We experienced an issue that caused long-loading widgets on dashboards between 7:47 AM MDT and 8:00 AM MDT in the Canadian Region. This incident has been resolved.
Sep 12, 13:30 UTC

Dashboard data loading issues in Asia Pacific region

Resolved - This incident has been resolved.
Sep 12, 04:53 UTC

Update - This issue has been resolved
Sep 12, 04:52 UTC

Investigating - We are currently investigating an issue with dashboard data not loading in the Asia Pacific region.
Sep 12, 03:35 UTC

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.