Live Support issues

Incident Report for Qualtrics

Resolved

We experienced issues with our support ticketing system from 9:20am-10:20am MST in all regions. Phone calls were unable to be placed and there may have been a delay in responses to chat and email tickets. We apologize for any inconvenience this may have caused.

Posted Jul 07, 2025 - 15:30 UTC

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.