Email Distribution issues in the Eastern US Region

System Status

Incident Report for Qualtrics

Resolved

This incident has been resolved.

Posted Oct 18, 2024 - 05:17 UTC

Update

We are continuing to investigate this issue.

Posted Oct 18, 2024 - 05:15 UTC

Investigating

We are currently investigating increased bounce rates across email distributions in the Eastern US Region. Some distributions sent from the Eastern US Region using Qualtrics domains may bounce.

Posted Oct 18, 2024 - 04:21 UTC

This incident affected: Distributions (Email).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.