System Status

Accessing participants issues in all regions

Incident Report for Qualtrics

Resolved

The issue has been resolved.
Posted Mar 14, 2023 - 20:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 14, 2023 - 19:36 UTC

Identified

The issue has been identified and a fix is being implemented. Users may also experience issues accessing Employee Engagement surveys.
Posted Mar 14, 2023 - 19:10 UTC

Investigating

We are currently investigating an issue with accessing EX and CX participants and CX and EX Action Planning in all regions.
Posted Mar 14, 2023 - 18:54 UTC
This incident affected: Surveys (Survey Taking), XM Directory & Contacts (Directory Contacts), and Projects.
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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.