Degraded Performance across the European region

Incident Report for Qualtrics

Resolved

The issue has been resolved.

Posted Sep 13, 2023 - 10:09 UTC

Investigating

We are currently investigating an issue degraded performance in the European. Latency and failures possible in most actions and login failures may occur.

Posted Sep 13, 2023 - 09:40 UTC

This incident affected: Surveys (Survey Taking, Survey Editing), Distributions (Email, SMS (Text)), Website / App Insights (WAI Project Editing), and Logins, Data Processing, Projects, Administration, Dashboards, Reports, Workflows, Ticketing, API / Developer Platform, Stats iQ & Text iQ.

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.