Contact import issues in Eastern US region

Incident Report for Qualtrics

Resolved

This incident has been resolved.

Posted Aug 12, 2022 - 23:03 UTC

Update

We are continuing to monitor the performance of XM Directory contact imports.

Posted Aug 10, 2022 - 21:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2022 - 00:17 UTC

Investigating

We are currently investigating an issue with importing contacts in the Eastern US region.

Posted Aug 09, 2022 - 22:01 UTC

This incident affected: XM Directory & Contacts (XM Directory Imports).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.