Legacy Results Report Export issues in All Regions

Incident Report for Qualtrics

Resolved

We experienced an issue with Legacy Results Report Exports in all regions from 24 January to 7 February. This issue has been resolved. This is referring to the Results Report page highlighted in this support page: https://www.qualtrics.com/support/survey-platform/reports-module/results-section/reports-overview/. If the export failed or your email containing the exported Legacy Results Report was not received, please try running it again.

Posted Feb 07, 2025 - 04:45 UTC

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.