Qualtrics Social Connect issues in all regions

Incident Report for Qualtrics

Resolved

The issue has been resolved.

Posted May 09, 2025 - 19:38 UTC

Investigating

Qualtrics Social Connect is experiencing an issue with ingesting mentions from X (formerly Twitter) for all regions. During this time, customers will not be able to view / post X mentions using Social Connect.

Posted May 09, 2025 - 17:47 UTC

This incident affected: Qualtrics Social Connect (External Issue).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.