Workflow triggering issues in the Western US region and Eastern US region

Incident Report for Qualtrics

Resolved

We experienced an issue where workflows that were triggered by events other than survey response events would have fired regardless of failing to meet their conditions (this would include ticket events, JSON events, Salesforce events, and Healthcare events).
As an effect of mitigating the impact of some of the workflow runs, there may be remaining workflows in the "Run History" tab with a status of "In queue".

This lasted from 1:05 and 2:17 PM MST in both the Western US region and the Eastern US region. This incident has been resolved.

Posted 1 year ago. Nov 28, 2023 - 19:00 UTC

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