System Status

Discover File Connectors are experiencing issues in multiple regions

Incident Report for Qualtrics

Resolved

This incident has been resolved.
Posted Mar 25, 2026 - 06:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results
Posted Mar 25, 2026 - 02:57 UTC

Update

We are continuing to investigate this issue.
Posted Mar 24, 2026 - 16:39 UTC

Investigating

Discover File Connectors are failing and experiencing issues for Qualtrics-Owned SFTP Servers. We are currently investigating this.
Posted Mar 24, 2026 - 16:04 UTC
This incident affected: Discover Studio (Endpoint: https://cxstudio.clarabridge.net/dashboard/).
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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.