Distribution delays in all regions related to Microsoft outage

Incident Report for Qualtrics

Resolved

This incident has been resolved.

Posted Nov 13, 2026 - 14:32 UTC

Update

Email delivery from non-Microsoft traffic has resumed for most recipients. Messages to Microsoft addresses are still delayed due to the Microsoft outage and will be delivered once service is restored.

Posted Nov 12, 2026 - 23:39 UTC

Update

We are continuing to investigate this issue.

Posted Nov 12, 2026 - 21:07 UTC

Investigating

We are currently investigating distribution delays in all regions related to a Microsoft outage. During this time, emails sent from the Qualtrics platform may be delayed by a few hours. End users may notice that pending distributions scheduled to send will have a status "In Progress" during this delay.

Posted Nov 12, 2026 - 20:57 UTC

This incident affected: Distributions (Email).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.