Dashboard viewing issues in Discover Studio

Incident Report for Qualtrics

Resolved

The issue has been resolved.

Posted Dec 16, 2024 - 18:43 UTC

Update

We have taken several measures to mitigate the issue and are continuing to watch our systems very closely. We will continue to monitor for any further issues and be ready to address as needed.

Posted Dec 06, 2024 - 23:47 UTC

Monitoring

The issue has been mitigated and we will continue to monitor for any further issues.

Posted Dec 06, 2024 - 17:59 UTC

Investigating

This issue is happening again and we are currently investigating.

Posted Dec 06, 2024 - 16:35 UTC

Monitoring

The issue has been mitigated and we will continue to monitor for any further issues.

Posted Dec 05, 2024 - 21:24 UTC

Investigating

We are currently investigating an issue with dashboard viewing issues in Discover Studio. Users may experience intermittent errors/latency when viewing dashboards.

Posted Dec 05, 2024 - 18:08 UTC

This incident affected: Discover Studio (Endpoint: https://cxstudio.clarabridge.net/dashboard/).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.