Degraded API Performance in the Canadian, Eastern US and European regions

Incident Report for Qualtrics

Resolved

The incident has been resolved in all datacenters.

Posted Aug 26, 2025 - 12:41 UTC

Investigating

Public API is currently down in the Canadian region, European region and Eastern US region. Possible effects could be some 5XX errors in these affected datacenters. We are working on getting this back up and running as soon as possible.

Posted Aug 26, 2025 - 10:17 UTC

This incident affected: API / Developer Platform.

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.