Live Support issues for Fedramp clients

Incident Report for Qualtrics

Resolved

This incident has been resolved.

Posted 2 years ago. Mar 13, 2023 - 21:00 UTC

Investigating

We are currently investigating issues with our ticketing system for our Fedramp clients. Phone calls currently are unable to be placed and there may be a delay in responses to chat and email tickets. Our team is actively working on a resolution as quickly as possible. We apologize for any inconvenience this may cause.

Posted 2 years ago. Mar 13, 2023 - 20:13 UTC

This incident affected: Support (Live Support).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.