Survey taking and dashboard loading issues in the Asia Pacific region

Incident Report for Qualtrics

Resolved

The issue has been resolved.

Posted Aug 18, 2025 - 01:58 UTC

Investigating

We are currently investigating an issue affecting survey taking when an organisation hierarchy question is embedded, as well as dashboard loading problems in the Asia Pacific region

Posted Aug 18, 2025 - 00:40 UTC

This incident affected: Surveys (Survey Taking) and Dashboards.

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.