System Status
Network Connectivity Issues Canadian and Eastern US region
Incident Report for Qualtrics
Resolved
This incident has been resolved.
Posted Aug 11, 2022 - 16:07 UTC
Update
We are continuing to monitor for any further issues.
Posted Aug 11, 2022 - 14:03 UTC
Monitoring
We are monitoring the issue.
Posted Aug 11, 2022 - 12:20 UTC
Identified
Customers may experience a degradation of service in our Canadian and Eastern US regions data-centers due to network connectivity issues with a downstream network provider. The Engineering team is aware and working to resolve the issue.
Posted Aug 11, 2022 - 11:33 UTC
This incident affected: Surveys (Survey Taking, Survey Editing), Distributions (Email, SMS (Text)), XM Directory & Contacts (XM Directory Automations, XM Directory Imports, Directory Contacts), Website / App Insights (WAI Project Editing), Support (Product Documentation, Live Support), and Logins, Data Processing, Dashboards, Reports, Workflows, Ticketing, API / Developer Platform, Stats iQ & Text iQ, XM Community.
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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.