System Status

Login issues in Multiple regions and platform issues in Eastern US region

Incident Report for Qualtrics

Resolved

The issue has been resolved.
Posted Jul 31, 2024 - 13:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2024 - 12:16 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 31, 2024 - 10:59 UTC

Update

We are continuing to investigate this issue. We are also experiencing issues with SMS and Whatsapp distributions in multiple regions.
Posted Jul 31, 2024 - 09:51 UTC

Update

We are continuing to investigate this issue.
Posted Jul 31, 2024 - 04:12 UTC

Investigating

We are currently investigating loading issues in multiple regions
Posted Jul 31, 2024 - 04:01 UTC
This incident affected: Surveys (Survey Taking, Survey Editing), Distributions (Email, SMS (Text)), XM Directory & Contacts (XM Directory Automations, XM Directory Imports, Directory Contacts), Website / App Insights (WAI Project Editing, Session Replay, Visitor Intercept Display), Support (Product Documentation, Live Support), and Logins, Data Processing, Projects, Administration, Dashboards, Reports, Workflows, Ticketing, API / Developer Platform, Stats iQ & Text iQ, XM Community.
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