Library Message Selection Issues in Emails in All Regions

Incident Report for Qualtrics

Identified

The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.

Posted Jul 15, 2026 - 22:35 UTC

Investigating

We are currently investigating an issue with library message availability in emails across all regions.

Posted Jul 15, 2026 - 21:35 UTC

This incident affects: Distributions (Email).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.