System Status

Classification and Realtime Downstream failures on some Discover US environments

Incident Report for Qualtrics

Resolved

The issue has been resolved and recovery is in progress.

Posted Jan 06, 2026 - 06:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 05, 2026 - 22:50 UTC

Identified

The potential issue has been identified and a fix is being tested.

Posted Jan 05, 2026 - 21:48 UTC

Investigating

We are seeing Classification and Realtime Downstream Dataflow failures on some of our Discover US Region environments. Team is currently investigating the issue.

Posted Jan 05, 2026 - 19:11 UTC

This incident affected: Discover Studio (Endpoint: https://cxstudio.clarabridge.net/dashboard/).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.