System Status

Customer Hub Issues

Incident Report for Qualtrics

Resolved

This incident has been resolved.
Posted Oct 23, 2026 - 15:19 UTC

Investigating

We are currently investigating issues regarding a segment of customers being unable to access the My License page, submit payments through our client billing service, or submit Account Services tickets.
Posted Oct 23, 2026 - 03:18 UTC
This incident affected: Surveys (Survey Taking, Survey Editing), Distributions (Email, SMS (Text), Online Panels), Website / App Insights (WAI Project Editing, Session Replay, Visitor Intercept Display), Support (Product Documentation, Live Support), Discover Studio (Endpoint: https://cxstudio.clarabridge.net/dashboard/, US Endpoint: https://studio.us1.qualtrics.io/dashboard/, Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/, UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/, EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/, ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/, FedRAMP Endpoint: https://studio.gov1.qualtrics.com/), and Logins, Data Processing, Projects, Administration, XM Directory / Contacts, Dashboards, Results and Reports, Workflows, Tickets, API / Developer Platform, Online Reputation Management, Qualtrics-owned SFTP server, Stats iQ & Text iQ, Experience Community.
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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.