System Status

Discover Automated Call Summaries issues in the US Region

Incident Report for Qualtrics

Resolved

This incident has been resolved.

Posted Feb 20, 2026 - 19:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 20, 2026 - 18:37 UTC

Investigating

We are experiencing issues with Automated call summary (ACS) generation in the US Region.

Posted Feb 20, 2026 - 17:55 UTC

This incident affected: Discover Studio (Endpoint: https://cxstudio.clarabridge.net/dashboard/, US Endpoint: https://studio.us1.qualtrics.io/dashboard/).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.