Filtering issues in Eastern US Region

Incident Report for Qualtrics

Resolved

The issue has been resolved.

Posted Aug 09, 2022 - 21:12 UTC

Identified

The root cause of this issue has been resolved and will not impact contacts edited after July 26th 5 PM PST.

Our team is currently working to update affected directories in the Eastern US Region to ensure that contacts edited during the impact period will successfully pull into advanced filters, updated segments, and automatic list enrollment.

Most affected directories have been successfully updated. Our team is continuing working to update any remaining affected directories

Posted Jul 29, 2022 - 18:21 UTC

Investigating

We are currently investigating an issue with advanced contact filtering, segment updates, and automatic list enrollment in the Eastern US Region.

Posted Jul 27, 2022 - 22:20 UTC

This incident affected: XM Directory & Contacts (Directory Contacts).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.