Email and SMS Distribution issues in multiple regions

Incident Report for Qualtrics

Resolved

The issue has been resolved.

Posted Oct 21, 2025 - 15:14 UTC

Investigating

We are currently investigating an issue with Email and SMS distributions in European, Canadian, and Western and Eastern US regions.

Posted Oct 21, 2025 - 14:51 UTC

This incident affected: Distributions (Email, SMS (Text)).

Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.