All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022
Resolved - The issue has been resolved.
Nov 28, 21:54 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 28, 16:26 UTC
Investigating - We are currently investigating workflow execution delays in the Singaporean region
Nov 28, 12:45 UTC
Resolved - The issue has been resolved.
Nov 28, 17:51 UTC
Investigating - We are currently investigating an issue with distribution failures in the Eastern US Region.
Nov 28, 16:09 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 18:06 UTC
Investigating - We are currently investigating an issue causing latency with Data Processing in the Asia Pacific Region.
Nov 23, 16:38 UTC
Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 04:31 UTC
Investigating - We are currently investigating an issue where some workflows are not processing in the Western US Region.
Nov 21, 23:11 UTC
Nov 21, 2022
Nov 20, 2022

No incidents reported.

Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 UTC
Scheduled - During this time users across all regions may experience interruptions in contacting our Support team.
Nov 14, 18:02 UTC
Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 18:44 UTC
Investigating - We are currently investigating an issue with loading Website / App Feedback statistics in all regions.
Nov 18, 17:47 UTC
Nov 17, 2022
Resolved - We experienced an issue with EX Manager Reports in all regions from November 17th at 3:15 pm MST to November 18th at 1:00 pm MST. This incident has been resolved.
Nov 17, 22:30 UTC
Resolved - We experienced an issue with SMS Distributions in Western US region from 11:30GMT to 12:45GMT. This incident has been resolved.
Nov 17, 11:30 UTC
Nov 16, 2022
Resolved - The issue has been resolved.
Nov 16, 16:42 UTC
Investigating - We are currently investigating an issue with Dashboard latency in Asia Pacific region.
Nov 16, 11:09 UTC
Nov 15, 2022

No incidents reported.