All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 13, 2022

No incidents reported today.

Aug 12, 2022
Resolved - This incident has been resolved.
Aug 12, 23:03 UTC
Update - We are continuing to monitor the performance of XM Directory contact imports.
Aug 10, 21:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 00:17 UTC
Investigating - We are currently investigating an issue with importing contacts in the Eastern US region.
Aug 9, 22:01 UTC
Aug 11, 2022
Resolved - This incident has been resolved.
Aug 11, 16:07 UTC
Update - We are continuing to monitor for any further issues.
Aug 11, 14:03 UTC
Monitoring - We are monitoring the issue.
Aug 11, 12:20 UTC
Identified - Customers may experience a degradation of service in our Canadian and Eastern US regions data-centers due to network connectivity issues with a downstream network provider. The Engineering team is aware and working to resolve the issue.
Aug 11, 11:33 UTC
Aug 10, 2022
Resolved - The issue has been resolved.
Aug 10, 18:50 UTC
Investigating - We are currently investigating an issue with Site Intercepts displaying in the Canadian region.
Aug 10, 18:18 UTC
Aug 9, 2022
Resolved - The issue has been resolved.
Aug 9, 21:12 UTC
Identified - The root cause of this issue has been resolved and will not impact contacts edited after July 26th 5 PM PST.

Our team is currently working to update affected directories in the Eastern US Region to ensure that contacts edited during the impact period will successfully pull into advanced filters, updated segments, and automatic list enrollment.

Most affected directories have been successfully updated. Our team is continuing working to update any remaining affected directories

Jul 29, 18:21 UTC
Investigating - We are currently investigating an issue with advanced contact filtering, segment updates, and automatic list enrollment in the Eastern US Region.
Jul 27, 22:20 UTC
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Resolved - This incident has been resolved.
Aug 6, 16:16 UTC
Investigating - We are currently investigating an issue with XM imports in the Asia Pacific region.
Aug 6, 15:59 UTC
Aug 5, 2022
Resolved - We experienced an issue with exporting 360 Printed Reports in FedRAMP environment from 6 AM to 10 AM UTC. This incident has been resolved.
Aug 5, 06:00 UTC
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 18:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 23:32 UTC
Investigating - We are currently investigating an issue with Site Intercepts in the Asia Pacific Region.
Aug 1, 18:03 UTC
Resolved - This incident has been resolved.
Aug 2, 04:17 UTC
Investigating - We are currently investigating an issue with latency and errors on the Projects page, Dashboards, and Reports in the European Region.
Aug 2, 03:27 UTC
Aug 1, 2022
Jul 31, 2022
Resolved - This maintenance has been completed and users should now be able to recache their dashboards and make changes in the data mapper without issue.
Jul 31, 16:09 UTC
Identified - Dashboards are continuing to undergo maintenance from the maintenance scheduled earlier this morning.

During this time users in the Western US Region will be unable to make changes in their dashboard data mappers to recache dashboards.

Jul 31, 15:23 UTC
Completed - The scheduled maintenance has been completed.
Jul 31, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 07:00 UTC
Scheduled - Dashboards will be undergoing scheduled maintenance from Sunday, 7/31/2022 1:00 AM MDT to 3:00 AM MDT.

During this time users in the Western US Region will be unable to make changes in their dashboard data mappers to recache dashboards.

Jul 29, 23:22 UTC
Jul 30, 2022
Resolved - The issue has been resolved.
Jul 30, 09:29 UTC
Monitoring - We experienced an issue with intercepts displaying to viewers from the Asia Pacific Region from 2:17 am to 2:22 am MDT. The impact of this issue is no longer occurring, but our team is currently monitoring the status of this issue and introducing an update to prevent future occurrences.
Jul 30, 09:18 UTC