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All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Feedback ? Operational
Stats iQ & Text iQ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
XM Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022
Workflow issues in Singaporean region
Resolved - The issue has been resolved.
Nov 28, 21:54 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.
Nov 28, 16:26 UTC
Investigating - We are currently investigating workflow execution delays in the Singaporean region
Nov 28, 12:45 UTC
Distribution issues in Eastern US Region
Resolved - The issue has been resolved.
Nov 28, 17:51 UTC
Investigating - We are currently investigating an issue with distribution failures in the Eastern US Region.
Nov 28, 16:09 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Latency with Data Processing in the Asia Pacific Region
Resolved - This incident has been resolved.
Nov 23, 18:06 UTC
Investigating - We are currently investigating an issue causing latency with Data Processing in the Asia Pacific Region.
Nov 23, 16:38 UTC
Nov 22, 2022
Workflows experiencing processing issues in the Western US Region
Resolved - This incident has been resolved.
Nov 22, 04:31 UTC
Investigating - We are currently investigating an issue where some workflows are not processing in the Western US Region.
Nov 21, 23:11 UTC
Nov 21, 2022
Nov 20, 2022

No incidents reported.

Nov 19, 2022
Scheduled maintenance on the support portal in all regions
Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:00 UTC
Scheduled - During this time users across all regions may experience interruptions in contacting our Support team.
Nov 14, 18:02 UTC
Nov 18, 2022
Website / App Feedback statistics issues in all regions
Resolved - This incident has been resolved.
Nov 18, 18:44 UTC
Investigating - We are currently investigating an issue with loading Website / App Feedback statistics in all regions.
Nov 18, 17:47 UTC
Nov 17, 2022
EX Manager Reports issues in all regions
Resolved - We experienced an issue with EX Manager Reports in all regions from November 17th at 3:15 pm MST to November 18th at 1:00 pm MST. This incident has been resolved.
Nov 17, 22:30 UTC
SMS Distribution issues in Western US region
Resolved - We experienced an issue with SMS Distributions in Western US region from 11:30GMT to 12:45GMT. This incident has been resolved.
Nov 17, 11:30 UTC
Nov 16, 2022
Dashboard latency issues in Asia Pacific region
Resolved - The issue has been resolved.
Nov 16, 16:42 UTC
Investigating - We are currently investigating an issue with Dashboard latency in Asia Pacific region.
Nov 16, 11:09 UTC
Nov 15, 2022

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.