System Status

All Systems Operational

Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Insights ? Operational
WAI Project Editing ? Operational
Session Replay ? Operational
Visitor Intercept Display ? Operational
Stats iQ & Text iQ ? Operational
XM Community ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Discover Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ ? Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ ? Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ ? Operational
UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ ? Operational
EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ ? Operational
ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ ? Operational
FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Discover Maintenance Oct 27, 2025 00:00-02:00 UTC

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Posted on Oct 21, 2025 - 16:20 UTC
Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
EX distribution issues in the Eastern US region.
Resolved - This incident has been resolved.
Oct 22, 14:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 14:13 UTC
Identified - Recurring Lifecycle EX distributions are delayed due to the recent AWS outage. All distributions will be sent out shortly.
Oct 22, 13:51 UTC
Oct 21, 2025
Email and SMS Distribution issues in multiple regions
Resolved - The issue has been resolved.
Oct 21, 15:14 UTC
Investigating - We are currently investigating an issue with Email and SMS distributions in European, Canadian, and Western and Eastern US regions.
Oct 21, 14:51 UTC
Platform, Studio, and Discover connector issues in the Eastern US region
Resolved - This issue has been resolved.
Oct 21, 08:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 07:42 UTC
Update - We are continuing to investigate this issue.
Oct 21, 07:32 UTC
Update - We are continuing to investigate this issue.
Oct 21, 06:07 UTC
Update - We are continuing to investigate this issue.
Oct 20, 21:07 UTC
Update - We are continuing to investigate this issue.
Oct 20, 19:22 UTC
Update - We are continuing to investigate this issue.
Oct 20, 18:40 UTC
Update - We are continuing to investigate this issue.
Oct 20, 16:21 UTC
Update - We are continuing to investigate this issue.
Oct 20, 16:13 UTC
Update - We are continuing to investigate this issue.
Oct 20, 14:05 UTC
Update - We are continuing to investigate this issue.
Oct 20, 13:55 UTC
Investigating - We are currently investigating this issue.
Oct 20, 13:54 UTC
Oct 20, 2025
Platform and support request submission issues in the Eastern US region
Resolved - This incident has been resolved.
Oct 20, 10:45 UTC
Update - We are continuing to investigate this issue.
Oct 20, 08:58 UTC
Update - We are continuing to investigate this issue.
Oct 20, 08:19 UTC
Investigating - We are currently investigating an issue with the Qualtrics platform, services and customer support in the Eastern US region.
Oct 20, 08:07 UTC
Discover classification dataflow failures in some EU region Environments
Resolved - This incident has been resolved.
Oct 20, 10:13 UTC
Monitoring - A fix has been implemented, we are monitoring the results.
Oct 20, 07:42 UTC
Investigating - Discover classification dataflow's are failing in some of our EU region environments including any other dataflow which uses classification component e.g. Realtime Downstream. This will impact classified data enrichment. We are currently investigating this.
Oct 19, 21:51 UTC
Dashboard access and support request submission issues in multiple regions
Resolved - This incident has been resolved.
Oct 20, 09:58 UTC
Update - We are continuing to investigate this issue.
Oct 20, 08:58 UTC
Update - We are continuing to investigate this issue.
Oct 20, 08:20 UTC
Investigating - We are currently investigating an issue with dashboards loading and customer support in multiple regions.
Oct 20, 08:10 UTC
Discover Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Oct 14, 00:15 UTC
Oct 19, 2025
Oct 18, 2025

No incidents reported.

Oct 17, 2025
Intermittent issues accessing Data & Analysis in Canadian region
Resolved - We experienced an intermittent issue with accessing Data & Analysis in the Canadian region from 1-1:30pm MT on October 15 and 5:15-8:45pm MT on October 16. This issue has been resolved.
Oct 17, 18:13 UTC
Directory Delay issues in the Canadian region
Resolved - The issue has been resolved.
Oct 17, 15:03 UTC
Investigating - We are currently investigating Directory issues with searching, sampling, and import delays in the Canadian region.
Oct 17, 14:38 UTC
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Discover Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Oct 7, 21:31 UTC
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Dashboard widget issues in Eastern US region
Resolved - The issue has been resolved.
Oct 10, 22:22 UTC
Investigating - We are currently investigating an issue with Dashboard widgets loading in to the page in the Eastern US region.
Oct 10, 16:49 UTC
Survey Taking and Editing Issues in European region
Resolved - The issue has been resolved.
Oct 10, 16:50 UTC
Investigating - We are currently investigating an issue with survey taking and editing in European region.
Oct 10, 14:38 UTC
← Incident History Powered by Atlassian Statuspage
Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.