System Status

All Systems Operational

Surveys Operational
Survey Taking Operational
Survey Editing Operational
Distributions Operational
Email Operational
SMS (Text) Operational
Logins Operational
Data Processing Operational
Projects Operational
Administration Operational
Dashboards Operational
Reports Operational
Workflows Operational
Tickets Operational
API / Developer Platform Operational
Website / App Insights Operational
WAI Project Editing Operational
Session Replay Operational
Visitor Intercept Display Operational
Stats iQ & Text iQ Operational
Experience Community Operational
XM Directory & Contacts Operational
XM Directory Automations Operational
XM Directory Imports Operational
Directory Contacts Operational
Discover Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ Operational
UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ Operational
EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ Operational
ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ Operational
FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ Operational
Support Operational
Product Documentation Operational
Live Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2026

No incidents reported today.

May 11, 2026
Visitor Intercept Display issues in Western US
Resolved - This incident has been resolved.
May 11, 19:13 UTC
Investigating - We are currently investigating an issue with intercept display in Western US region.
May 11, 18:05 UTC
Discover Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
May 6, 17:01 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Visitor Intercept Display issues in the Western US and Eastern US Regions
Resolved - The issue has been resolved.
May 8, 22:42 UTC
Update - We have identified additional impact in the Eastern US region.
May 8, 21:13 UTC
Investigating - We are currently investigating an issue with intercept display in Western US region.
May 8, 17:56 UTC
Issues retrieving records from Imported Data Projects via API in all regions
Resolved - The issue has been resolved.
May 8, 16:57 UTC
Identified - We have identified an issue with fetching certain records from Imported Data Projects via the Qualtrics public API in all regions. During this time, users will be unable to retrieve records where the uniqueField contains special characters.
May 8, 11:41 UTC
Dashboard email export issues in all regions
Resolved - We experienced an issue with sending dashboard export emails in all regions around 12PM UTC. This issue has been resolved.
May 8, 12:32 UTC
Dashboard data ingestion latency issue in the Eastern US region
Resolved - The issue has been resolved.
May 8, 02:43 UTC
Investigating - We are currently investigating an issue with dashboard data ingestion latency in the Eastern US region.
May 8, 01:50 UTC
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
SMTP distribution delay issue in the Canadian region
Resolved - The issue has been resolved.
May 5, 02:55 UTC
Investigating - We are currently investigating an issue with SMTP distribution delays in the Canadian region.
May 5, 02:26 UTC
May 4, 2026
Discover Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Apr 27, 22:50 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Degraded performance across the general platform in the United Kingdom region
Resolved - We experienced an issue with degraded performance in the platform in the United Kingdom region from 6:30 AM to 8:10 AM. This issue has been resolved.
Apr 30, 12:30 UTC
Apr 29, 2026

No incidents reported.

Apr 28, 2026
Issues in creating and updating tickets in all regions
Resolved - The issue has been resolved.
Apr 28, 16:08 UTC
Update - We have identified and currently investigating an issue with triggering workflows based on ticket events in all regions.
Apr 28, 14:28 UTC
Investigating - We are currently investigating a latency with creating and updating tickets in all regions.
Apr 28, 12:36 UTC
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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.