Identified - Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigating to the impacted workflow, and either refreshing the Salesforce credential in one of the impacted workflows, or creating a new credential and saving.
NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will stop with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution.
The failed Outbound Messages can be observed in Salesforce:
Setup -> Environments -> Monitoring -> Outbound Messages,
see failed outbound messages.
Aug 31, 2026 - 11:51 UTC
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigating to the impacted workflow, and either refreshing the Salesforce credential in one of the impacted workflows, or creating a new credential and saving.
NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will stop with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution.
The failed Outbound Messages can be observed in Salesforce:
Setup -> Environments -> Monitoring -> Outbound Messages,
see failed outbound messages.
Aug 31, 2026 - 11:51 UTC
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Discover Maintenance Sep 7, 2026 00:00-02:00 UTC
There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Posted on Sep 01, 2026 - 17:12 UTC
Posted on Sep 01, 2026 - 17:12 UTC