System Status
Salesforce Workflow Connection issues in all Regions
Monitoring - Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid.

ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either:

1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or
2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.
Aug 12, 2026 - 21:48 UTC
Digital intercepts and creatives issues in all regions
Investigating - We are currently investigating an issue with thumbnail previews for creating, updating and managing digital intercepts and creatives.
Aug 12, 2026 - 19:57 UTC
Surveys Operational
Survey Taking Operational
Survey Editing Operational
Distributions Operational
Email Operational
SMS (Text) Operational
Online Panels Operational
Logins Operational
Data Processing Operational
Projects Operational
Administration Operational
XM Directory / Contacts Operational
Dashboards Operational
Results and Reports Operational
Workflows Degraded Performance
Tickets Operational
API / Developer Platform Operational
Online Reputation Management Operational
Qualtrics-owned SFTP server Operational
Stats iQ & Text iQ Operational
Experience Community Operational
Website / App Insights Degraded Performance
WAI Project Editing Degraded Performance
Session Replay Operational
Visitor Intercept Display Operational
Discover Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ Operational
UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ Operational
EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ Operational
ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ Operational
FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ Operational
Support Operational
Product Documentation Operational
Live Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Discover Maintenance Aug 17, 2026 00:00-02:00 UTC

There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Posted on Aug 12, 2026 - 17:12 UTC

Aug 13, 2026

No incidents reported today.

Aug 12, 2026

Unresolved incidents: Salesforce Workflow Connection issues in all Regions, Digital intercepts and creatives issues in all regions.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Discover Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Aug 4, 21:35 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Discover dashboard performance issues in US Region
Resolved - This incident has been resolved.
Aug 3, 20:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 20:16 UTC
Investigating - We are seeing slowness in Discover Studio Dashboards for some US region environments. We are currently investigating this issue.
Aug 3, 19:28 UTC
Discover Maintenance
Completed - The scheduled maintenance has been completed.
Aug 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Jul 28, 16:20 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.