Identified - Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigating to the impacted workflow, and either refreshing the Salesforce credential in one of the impacted workflows, or creating a new credential and saving.
NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will stop with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution. The failed Outbound Messages can be observed in Salesforce: Setup -> Environments -> Monitoring -> Outbound Messages, see failed outbound messages.
Aug 31, 2026 - 11:51 UTC
Resolved -
The issue has been resolved.
Sep 1, 06:29 UTC
Investigating -
We are currently investigating an issue with participants missing from EX Projects and Directory in the Japanese Region.
Sep 1, 02:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 31, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 00:00 UTC
Scheduled -
There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Aug 26, 20:50 UTC
Resolved -
This issue is resolved
Aug 26, 14:03 UTC
Investigating -
We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region
Aug 26, 05:49 UTC
Completed -
The scheduled maintenance has been completed.
Aug 24, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 00:00 UTC
Scheduled -
There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
Aug 18, 15:55 UTC
Resolved -
This incident has been resolved.
Aug 19, 16:30 UTC
Monitoring -
Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid.
ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either:
1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.
Aug 12, 21:48 UTC
Resolved -
Incident is resolved.
Aug 18, 23:37 UTC
Monitoring -
A fix has been implemented and we are monitoring the result.
Aug 18, 23:37 UTC
Investigating -
Discover Connectors UI and API endpoints for UK environment inaccessible. Ingestion not using API is not affected. Issue is under investigation.
Aug 18, 22:02 UTC