System Status

All Systems Operational

Surveys Operational
Survey Taking Operational
Survey Editing Operational
Distributions Operational
Email Operational
SMS (Text) Operational
Online Panels Operational
Logins Operational
Data Processing Operational
Projects Operational
Administration Operational
XM Directory / Contacts Operational
Dashboards Operational
Results and Reports Operational
Workflows Operational
Tickets Operational
API / Developer Platform Operational
Online Reputation Management Operational
Qualtrics-owned SFTP server Operational
Stats iQ & Text iQ Operational
Experience Community Operational
Website / App Insights Operational
WAI Project Editing Operational
Session Replay Operational
Visitor Intercept Display Operational
Discover Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ Operational
UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ Operational
EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/ Operational
ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/ Operational
FedRAMP Endpoint: https://studio.gov1.qualtrics.com/ Operational
Support Operational
Product Documentation Operational
Live Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2026

No incidents reported today.

May 19, 2026
EX Authenticator issues in all regions
Resolved - We experienced an issue with EX Authenticators preventing survey taking in all regions from 6am to 12pm AEST. It is now resolved.
May 19, 20:00 UTC
Some connector jobs failing with permission error
Resolved - The issue is resolved
May 19, 17:26 UTC
Investigating - Connector jobs failing due to database permission issue on some accounts
May 19, 16:37 UTC
Issue with Discover Studio Emails
Resolved - The issue is resolved now
May 19, 15:20 UTC
Investigating - Discover Studio Emails are not getting delivered. We are investigating this
May 19, 14:49 UTC
May 18, 2026
Discover Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
May 12, 13:13 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026
Website / App Insights - Visitor Intercept Display issues in all regions.
Resolved - We experienced an issue with intercept display in all regions from May 12, 2026 23:40 UTC to May 13, 2026 13:30 UTC. This incident has been resolved
May 12, 23:30 UTC
May 11, 2026
Visitor Intercept Display issues in Western US
Resolved - This incident has been resolved.
May 11, 19:13 UTC
Investigating - We are currently investigating an issue with intercept display in Western US region.
May 11, 18:05 UTC
Discover Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 UTC
Scheduled - There will be a regularly scheduled maintenance window for Discover every Sunday from 8:00-10:00PM US ET. Users may be unable to access Discover Applications intermittently or persistently for the duration of the maintenance activity.
May 6, 17:01 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Visitor Intercept Display issues in the Western US and Eastern US Regions
Resolved - The issue has been resolved.
May 8, 22:42 UTC
Update - We have identified additional impact in the Eastern US region.
May 8, 21:13 UTC
Investigating - We are currently investigating an issue with intercept display in Western US region.
May 8, 17:56 UTC
Issues retrieving records from Imported Data Projects via API in all regions
Resolved - The issue has been resolved.
May 8, 16:57 UTC
Identified - We have identified an issue with fetching certain records from Imported Data Projects via the Qualtrics public API in all regions. During this time, users will be unable to retrieve records where the uniqueField contains special characters.
May 8, 11:41 UTC
Dashboard email export issues in all regions
Resolved - We experienced an issue with sending dashboard export emails in all regions around 12PM UTC. This issue has been resolved.
May 8, 12:32 UTC
Dashboard data ingestion latency issue in the Eastern US region
Resolved - The issue has been resolved.
May 8, 02:43 UTC
Investigating - We are currently investigating an issue with dashboard data ingestion latency in the Eastern US region.
May 8, 01:50 UTC
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

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Disclaimer: This page reports issues that have occurred at a data center wide level, which may or may not have impacted your particular Qualtrics account. Except as expressly and separately confirmed in writing by Qualtrics, the existence and presence of issues on this page does not automatically entitle you, the Customer, to any “Fee Credits” (as defined in the Order Form, Master Services Agreement or General Terms and Conditions between you and Qualtrics) unless and until you have filed a support ticket with Qualtrics and Qualtrics has validated and confirmed that (i) the general issue reported on this page has, in fact, impacted your Qualtrics account; and (ii) the nature of the issue entitles you to Fee Credits in accordance with your contract with Qualtrics.